Negotiation, as well as mediation, is a discussion aimed at reaching an agreement. However, the process of mediation and negotiation are very different when it comes to the role of a negotiator versus the role of a mediator, parties required presence and splitting the cost.
Mediation is about resolving disputes. Negotiation can be used to resolve disputes, as a tool for conflict management but it does not require a conflict. Negotiation can be used as a part of normal business communication.
Some examples of negotiations are:
- negotiate the terms and conditions of having an exclusive territory,
- negotiate a better deal with a supplier,
- negotiate a long-term contract with a customer,
- negotiate a joint purchasing deal from a supplier with a competitor
Here’s what you need to know about the main differences between Negotiation and Mediation.