Mediation Methods

There are many ways to mediate a dispute so you can be sure there’s a convenient, less time-consuming way of getting it done. Whether you prefer  Face-To-Face, Online (ODR), Telephone, Shuttle, Co-Mediation or Hybrid mediation – there’s an option that works for you.

You’re not locked into the method of mediation you chose. You can always change the method during the mediation process, switching face-to-face for shuttle mediation, for example.

I’ll make sure to discuss mediation methods with you and the other parties during our intake session.

  • Face-to-face Mediation
  • Online Mediation (ODR)
  • Telephone Mediation
  • Shuttle Mediation
  • Co-Mediation
  • Hybrid Mediation

Face-to-face Mediation

This is the most common and traditional mediation method where the participants and the mediator conduct the mediation process in person.

Face-to-face mediation is recommended when both parties have enough availability to meet, and there are no geographical restraints, safety concerns, or power imbalances surrounding the conflict.

However, keep in mind that face-to-face mediation may come with the additional cost of hiring rooms, catering, and paying the mediator’s interstate travel if required.

Online Mediation or Online Dispute Resolution (ODR)

Online Mediation also called Online Dispute Resolution (ORD) is becoming increasingly popular mediation method since there are fewer limitations than face-to-face Mediation. If you opt for online mediation, we’ll connect through video calls using a third-party platform.

ODR is easier and faster to organise. This mediation method can be conducted from any device, any time, and from any location. You don’t have to spend money on hiring rooms or catering.

Some people find ODR to be impersonal and lead to more distance between the parties but if there are safety concerns or you’re looking to save on extra costs than online mediation is a fantastic, cost-effective mediation method.

Telephone Mediation

Although telephone mediation, where at least three parties participate, can sometimes have higher chances of interruptions and take longer to conclude, this mediation method is used to get around geographical restraints, address safety concerns, or make sure that you don’t have to see the other party at all.

If your dispute is not highly confidential than you might love telephone mediation as a mediation method because it’s not possible to see if there are other people in the room who can hear the conversations.

Shuttle Mediation

Do you have concerns about your safety? Do you feel there are power imbalances in your dispute? Or you simply can’t be in the same room as the other party? Then you’ll want to use shuttle mediation as your mediation method.

Shuttle Mediation means that I’ll shuttle between the rooms. You’ll know everything you need to know, but you’ll never have to be in the same room as the other party.

In some cases, shuttle mediation may involve additional costs related to the mediator’s time or the cost of the room rental. And it can be less efficient than Face-to-Face or Online Mediation because there’s more back and forth between each party.

But, shuttle mediation method is useful because each party will be free to express themselves while speaking with me without the other party present. 


As the saying goes, two heads are better than one. That’s why you can choose co-mediation, where two mediators run the mediation process. Each mediator will bring their expertise, experience, and talents to the table, giving you a higher chance to come up with the best solutions.

If you select co-mediation, co-mediators usually split the fees between them, but in some cases, the costs will be higher if co-mediator is a practising solicitor or a barrister. 

Hybrid Mediation

Is there more than one mediation methods that stuck out to you? Then you’ll be happy to know that hybrid mediation is a combination of one or more types of mediation.

For example, you can start with Face-to-Face Mediation, and then move to an Online Mediation or Shuttle Mediation as the process continues. Hybrid Mediation can be planned in advance so mediation methods can be changed during the process.