Expertise in Conflict Resolution and Conflict Prevention

mediation, business disputes, commercial disputes, conflict prevention training

Conflict Resolution Practice Areas

Business disputes, commercial dispute resolution, workplace disputes

Business Disputes

Conflicts between partners, directors, managers or shareholders; investors and entrepreneurs; suppliers; customers; manufacturers and distributors; franchisors and franchisees; contractors or subcontractors; banks and financial institutions.

Commercial Disputes

Conflicts related to contract breaches and terminations; purchase and sale of a business; trade practices; franchising; product liability; bankruptcy, administration and insolvency; debt recovery; property leases and purchases; copyright, trademarks and IP

Mediation, mediator, mediation services, workplace conflict resolution

Personal Disputes

Conflicts between family members; neighbourhood and community; landlord or tenant; privacy violation; colleagues or management; discrimination, racism, LGBT rights; defamation; aged care; wills, trusts or estates; and debt recovery

About Mediation

Mediation, Mediator, Conflict Resolution

What is Mediation?

Mediation is a voluntary, confidential, and non-binding process of reaching an agreement, conducted by a third party – Nationally Accredited Mediator by NMAS (National Mediation Accreditation Standards).

Negotiation, Mediation, Conflict Resolution

Mediation Process

The mediation process is more formal than the negotiation process but less formal than litigation. The mediation process includes three distinct phases: prior, during, and after mediation.

Mediation, mediator, mediation services, workplace conflict resolution

Mediator's Role

Mediator is a third-party faciliator who helps you to find resolution to your dispute. Mediator is completely imparcial and unbiased when dealing with conflict. Mediator does criticise, judge or make decisions.

Mediation methods

Mediation Methods

There are many ways to mediate a dispute so you can be sure there’s a convenient, less time-consuming way of getting it done. Mediation methods are Face-To-Face, Online (ODR), Telephone, Shuttle, Co-Mediation or Hybrid mediation.

Conflict Prevention Training

Resolution Matters Mediation Sydney - Training Workshops

How to Deal with Difficult People

  • Identify six types of difficult people
  • Understand the rationale behind “difficult”
  • Learn how to control your emotions
  • Understand how to separate the problem from the person, and thoughts from feelings
  • Learn five mediator’s techniques for dealing with all types of difficult people
  • Make dealing with difficult people effortless
Workplace Conflict Resolution, Conflict Resolution Training

Start and Manage Difficult Conversations

  • Preparation and planning for a difficult conversation
  • Learn how to find common ground
  • Learn how to deal with negative emotions, power imbalances and lack of trust
  • Learn techniques for asking the right questions
  • Learn when to change the conversation to be future-focused
  • Avoid most common mistakes when starting difficult conversations
Negotiation, Mediation, Conflict Resolution

How to be a Better Negotiator

  • Negotiation planning and preparation
  • Tips on how to build your negotiation confidence
  • Learn negotiation tactics to increase your bargaining power
  • Avoid three biggest negotiation mistakes
  • Learn how to make a win/win offers focusing on interests instead of positions
Conflict management skills training

Basic Conflict Management Skills

  • Learn about the roots of conflict
  • Learn how to identify six types of conflict individuals
  • Learn how to deal with the most difficult type of conflict individuals – High Conflict individuals
  • Understand your own conflict management approach that you are comfortable with
  • Learn five powerful Mediator’s techniques used for dispute resolution

Our Philosophy


Co-mediation means that two or more mediators conduct the mediation process. Depending on your type of dispute, Amelia may recommend co-mediation to increase your chances of a successful outcome. Co-mediation is useful in multi-cultural, complex, multi-party or specialised disputes when co-mediators can complement each other with specific skills or experience. 


Your privacy is always respected, and your communication is always privileged. All parties, including mediator and co-mediators, will sign a confidentiality agreement before mediation process starts. 

Transformational and Solution-Focused Approach

Amelia uses a transformational and solution-focused approach, but that does not imply that she will ignore the root of the conflict. She will help you and other parties to find the issues and explore them as much as possible, to then work on the solutions. 


It can be challenging to have all parties in the same room at the same time, so Amelia will work with you to find the most effective solution that works. For examppe, she can conduct mediation via video conferencing, or work after hours or on the weekends. Amelia is dedicated to finding the best solution for your unique situation.

Do you have any questions?

Please email