Conflicts between partners, directors, managers or shareholders; investors and entrepreneurs; suppliers; customers; manufacturers and distributors; franchisors and franchisees; contractors or subcontractors; banks and financial institutions.

Conflicts related to contract breaches and terminations; purchase and sale of a business; trade practices; franchising; product liability; bankruptcy, administration and insolvency; debt recovery; property leases and purchases; copyright, trademarks and IP

Conflicts between family members; neighbourhood and community; landlord or tenant; privacy violation; colleagues or management; discrimination, racism, LGBT rights; defamation; aged care; wills, trusts or estates; and debt recovery

Mediation is a voluntary, confidential, and non-binding process of reaching an agreement, conducted by a third party – Nationally Accredited Mediator by NMAS (National Mediation Accreditation Standards).

The mediation process is more formal than the negotiation process but less formal than litigation. The mediation process includes three distinct phases: prior, during, and after mediation.

Mediator is a third-party faciliator who helps you to find resolution to your dispute. Mediator is completely imparcial and unbiased when dealing with conflict. Mediator does criticise, judge or make decisions.

There are many ways to mediate a dispute so you can be sure there’s a convenient, less time-consuming way of getting it done. Mediation methods are Face-To-Face, Online (ODR), Telephone, Shuttle, Co-Mediation or Hybrid mediation.

• Identify six types of difficult people
• Understand the rationale behind “difficult”
• Learn how to control your emotions
• Understand how to separate the problem from the person, and thoughts from feelings
• Learn five mediator’s techniques for dealing with all types of difficult people
• Make dealing with difficult people effortless

• Preparation and planning for a difficult conversation
• Learn how to find common ground
• Learn how to deal with negative emotions, power imbalances and lack of trust
• Learn techniques for asking the right questions
• Learn when to change the conversation to be future-focused
• Avoid most common mistakes when starting difficult conversations

• Negotiation planning and preparation
• Tips on how to build your negotiation confidence
• Learn negotiation tactics to increase your bargaining power
• Avoid three biggest negotiation mistakes
• Learn how to make a win/win offers focusing on interests instead of positions

• Learn about the roots of conflict
• Learn how to identify six types of conflict individuals
• Learn how to deal with the most difficult type of conflict individuals – High Conflict individuals
• Understand your own conflict management approach that you are comfortable with
• Learn five powerful Mediator’s techniques used for dispute resolution